Agency Visit Paper

Topics: Homelessness, Ethics, Psychology Pages: 9 (2210 words) Published: December 10, 2008
Agency Visit Paper � PAGE �2�

Running head: Agency Visit Paper

Agency Visit Paper

Team A: Brandi Mack, Kristen Fisher, Melena Gillihan

University of Phoenix

Agency Visit Paper

In the world of Human Services, being aware of the resources that surround you is one of the most important issues. Our team individually interviewed three agencies where we felt had an importance in the Human Services field. These agencies included are Loaves and Fishes in Sacramento, California, Behavioral Health Resources (BHR) in Olympia, Washington, and Behavioral Counseling and Research Center LLC (B.C.R.C) in Santa Rosa, California. This paper discusses the ethical and legal requirements the agencies are expected to follow.

Loaves and Fishes

_Interviewee and Agency_

The first interview is with Bernadette O'Keefe who is a development director with the Loaves and Fishes agency in Sacramento, California. Loaves and Fishes were founded in 1983 and are governed by directors selected by Loaves and Fishes along with the community-at-large people. Their philosophy is to feed anyone who is hungry and shelter anyone who is homeless (Loaves and Fishes, n.d.).

_Services provided and Population served_

This agency has 14 programs which do not include the affiliate programs. The 14 programs include: Advocacy, Animal Emergency Services, Daily Bread Day Labor, Dining Room, Friendship Park, Genesis, Guest Health Outreach, Jail Visitation, Library, Mary House, Mustard Seed School, Sister Nora's Place, Warehouse/Procurement, and Wash House. Loaves and Fishes serve over 600-800 homeless people every day (Loaves and Fishes, n.d.).

They feed approx 600-800 people a day except for Thanksgiving which they celebrate the week before. They also have mental health for the homeless and a woman's day shelter. They supply people with showers, feminine products and a hot breakfast. They also give homeless people vouchers for clothing and food places such as McDonalds. They also have a school for homeless children (personal communication, Bernadette O'Keefe, November 3, 2008).

_Requirements for agency interns_

Interns who are working in the school or do jail visits must have clear finger prints (personal communication, Bernadette O'Keefe, November 3, 2008).

_General ethical dilemmas (from the perspective of the interviewee)_

She believed a huge ethical dilemma that they face is protecting people at the shelter when they are working with the police. They are not allowed to release information of who stays at the shelter. Also being sure the donations are spent and what the donator requested. Bernadette stated that a lot of the time when donations are made they will request that it go to a certain department. If the money is not needed in that area they will contact the donator to give the money back. They also do not accept government funding so that they do not have to go by the rules of the government (personal communication, Bernadette O'Keefe, November 3, 2008).

_Ethical dilemmas faced by the specific services provided by this agency_

Confidentiality. Being sure that their visitors are protected (personal communication, Bernadette O'Keefe, November 3, 2008).

_Legal requirements placed on the agency_

In order to stay legal they need to stay out of politics. She gave the example if there is a prop regarding homeless and they would like to vote for or against this they are not allowed to voice this opinion. All they are able to do is simply vote. This all helps them to stay nonprofit (personal communication, Bernadette O'Keefe, November 3, 2008).

_Specific efforts required for compliance with legal requirements_

Audits. They are also required to have financial statements and a 990 form available to the public (personal communication, Bernadette O'Keefe, November 3, 2008).

_Specific efforts by the agency to assist employees in resolving ethical dilemmas_

Executive director handles these issues. They do not...
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